Welcome to Error Explorer
By using Error Explorer, you accept these terms of service in their entirety.
Terms of Service
Preamble
Definitions
Service
Service
Error Explorer platform for error monitoring and analysis
User
User
Any person using the Error Explorer service
Company
Company
Error Explorer, publisher of the platform
Error data
Data
Technical information collected during application errors
Service purpose
Error detection
Detection
Capture and centralization of application errors in real time
Analysis and reporting
Analysis
Analysis tools, dashboards and detailed reports
Integrations
Integration
Connectors for programming frameworks and languages
Service in SaaS mode (Software as a Service)
Registration and account
Age requirements
Email
Be at least 18 years old or have permission from a legal representative
Email validation
Email
Confirm your email address during registration
Account security
Security
Maintain the confidentiality of your login credentials
Service description
Limits by plan
Free Plan
Free
- Up to 1000 errors per month
- 7 days data retention
- Community support
Team Plan
Team
- Up to 50000 errors per month
- 30 days data retention
- Priority email support
Business Plan
Business
- Unlimited errors
- 90 days data retention
- 24h priority support
Enterprise Plan
Enterprise
- Everything in Business plan
- 99.9% uptime SLA
- Dedicated 24/7 support with account manager
Acceptable use of the service
Obligations of the parties
Error Explorer obligations
Security
Security
Protect user data with appropriate security measures
Service performance
Performance
Provide quality service with optimal availability
Technical support
Support
Provide technical assistance according to subscription plan
User obligations
Legal use
Security
Use the service in accordance with applicable laws and regulations
Data protection
Security
Protect sensitive data transmitted to the service
Payment
Support
Pay subscription fees according to the chosen plan
Data and privacy
Location
Location
Data hosted in France and the European Union
Data retention
Retention
Error data is retained according to the duration defined by your plan
Intellectual property
Service ownership
Service
Error Explorer retains all rights to the platform, source code and trademarks
User data ownership
User data
You retain all rights to your error data and projects
License to use
Service
We grant you a limited, non-exclusive and non-transferable license to use the service
Liability and warranties
Limitations
Business
Error Explorer is not responsible for indirect damages or data loss due to force majeure
Service Level Agreements (SLA)
Business SLA
Business
- Guaranteed 99.5% uptime
- Priority support within 24h
Enterprise SLA
Enterprise
- Guaranteed 99.9% uptime
- Dedicated 24/7 support
Force majeure
Business
We are not responsible for events beyond our control
Duration and termination
Contract duration
Active
Subscription is automatically renewed each month or year according to your choice
Termination by user
Active
You can cancel your subscription at any time from your account
Termination by Error Explorer
Active
We may suspend or terminate your account in case of violation of terms
Consequences of termination
Terminated
Your data will be deleted 30 days after termination
Technical support
Free Support
Community
Community support and documentation
Team Support
Email
Email support within 48 business hours
Business Support
Priority
Priority support within 24 hours
Enterprise Support
Dedicated
Dedicated 24/7 support with account manager
General provisions
Modifications to terms
French law
We reserve the right to modify these terms. Important changes will be notified to you by email
Applicable law
France
These terms are governed by French law
Jurisdiction
French law
In case of dispute, French courts have jurisdiction