Preamble

General terms and conditions of sale

Any subscription to an Error Explorer plan implies unreserved acceptance of these general terms and conditions of sale.

Purpose

These general terms and conditions of sale govern the sale of the following services:

Scope

Applicable

SaaS error monitoring services offered by Error Explorer

Price and payment

The pricing conditions are as follows:

Pricing

Inc. tax

Prices displayed in euros including tax, according to the current price list

Payment methods

Secure
  • Credit card via Stripe (PCI-DSS secured)
  • Automatic monthly or annual debit
  • Electronic billing by email

Billing

Monthly

Monthly or annual billing according to the chosen plan

Order and subscription

Subscription is carried out according to the following process:

Subscription process

Online
  • Selection of subscription plan
  • Account creation and email validation
  • Secure payment by credit card
  • Immediate service activation

Confirmation

Immediate

Immediate confirmation by email after payment validation

Service access

Instant

Instant access to service upon payment validation

Right of withdrawal

In accordance with consumer law, you benefit from a right of withdrawal:

Period

14 days

14 days from subscription to exercise your right of withdrawal

Terms

By email
  • Send request by email
  • Confirmation of receipt within 48h
  • Full refund within 14 days

Exception

The right of withdrawal does not apply if you have started using the service with your express consent

Warranties

Error Explorer guarantees service compliance:

Legal compliance

Legal

The service complies with the announced descriptions and specifications

Service quality

Quality
  • Service availability according to SLA
  • Technical support adapted to your plan
  • Continuous updates and improvements

Liability

The following liability limitations apply:

Limitations

Legal

Error Explorer cannot be held liable for indirect or unforeseeable damages

Exclusions

Excluded
  • Loss of revenue or profits
  • Loss or corruption of data
  • Business interruption

Termination

Termination conditions are as follows:

Termination by customer

Anytime

Termination possible at any time from your account, effective at the end of the current period

Termination by Error Explorer

With conditions
  • Non-payment after reminder
  • Violation of terms of service
  • Abusive or fraudulent use of service

Effects of termination

Immediate

Service access stopped and data deleted after 30 days

Final provisions

Additional legal provisions:

Modifications

Notification

Any modification will be notified by email 30 days before application

Applicable law

French law

These conditions are governed by French law

Dispute resolution

Mediation
  • Attempt at amicable resolution
  • Consumer mediation if needed
  • French courts jurisdiction as last resort

Contact

For any questions regarding the terms of sale:

Email : error.explorer.contact@gmail.com

Postal address : 4, Rue Jean Nogues, 33110 Le Bouscat, France

Phone : +33 6 37 50 50 98